Promising patient engagement use cases for GenAI, chatbots

AI-powered deep medicine could transform healthcare in the NHS and reconnect staff with their patients

Though that interest is growing far beyond customer experience with the promise of spare banking use cases hinting that conversational AI can also help streamline internal processes between departments for employees. However, Dan notes that hospitals must take full responsibility for due diligence and ensure the AI is functioning correctly, especially if it’s being used for diagnostic purposes or in areas involving some level of risk. He emphasizes that hospitals need skilled data scientists and possibly new departments to validate and monitor the AI’s performance. This setup is crucial to leverage AI in a high-stakes environment like healthcare safely.

The Memory Efficiency metric quantifies the amount of memory utilized by a healthcare chatbot. Popular LLMs, such as GPT-4, Llama, and BERT, often require large memory capacity13,58,59,60,61, making it challenging to run them on devices with limited memory, such as embedded systems, laptops, and mobile phones62. The evaluation of language models can be categorized into intrinsic and extrinsic methods18, which can be executed automatically or manually. The company also announced a partnership with patient communication platform Artera, formerly Well Health, to launch Artera Care Assist, an AI-powered virtual assistant powered by Hyro that can be embedded into a health provider’s website to answer common patient questions. To protect patient data while training AI models, for example, encryption technology used in elections is being considered as one possible solution.

Extrinsic evaluation metrics

There is a pressing need to evaluate the ethical implications of chatbots, including factors such as fairness and biases stemming from overfitting17. Furthermore, the current methods fail to address the issue of hallucination, wherein chatbots generate misleading or inaccurate information. In particular, in the healthcare domain, where safety and currentness of information are paramount, hallucinations pose a significant concern. The evaluation of healthcare chatbots should encompass not only their ability to provide personalized responses to individual users but also their ability to offer accurate and reliable information that applies to a broader user base. Striking the right balance between personalization and generalization is crucial to ensure practical and trustworthy healthcare guidance.

One of the most significant benefits of AI in healthcare is its potential to automate repetitive, time-consuming administrative tasks. We’ve already seen the power of AI to schedule patient follow-up appointments when it identifies urgent results on scans. IBM announced Thursday that it had made its third acquisition of a healthcare company, since establishing its Watson health business in April.

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Additionally, we plan to execute a series of case studies across various medical fields, such as mental and physical health, considering the unique challenges of each domain and the diverse parameters outlined in “Evaluation methods”. The Interpretability metric assesses the chatbot’s responses in terms of user-centered aspects, measuring the transparency, clarity, and comprehensibility of its decision-making process45. This evaluation allows users and healthcare professionals to understand the reasoning behind the chatbot’s recommendations or actions. Hence, by interpretability metric, we can also evaluate the reasoning ability of chatbots which involves assessing how well a model’s decision-making process can be understood and explained. Interpretability ensures that the chatbot’s behavior can be traced back to specific rules, algorithms, or data sources46. However, they solely rely on surface-form similarity and language-specific perspectives, rendering them inadequate for healthcare chatbots.

So there’s understandable excitement, from all kinds of health-care professionals, about “ambient AI” or “digital scribes”. Typically, they have only one pre-admission appointment, often many weeks before the surgery, which can leave them with lingering questions and escalating concerns. In addition to NIM microservices, the James interactive demo also uses NVIDIA ACE to provide natural, low-latency responses. Ahead of a visit to the hospital for a surgical procedure, patients often have plenty of questions about what to expect — and can be plenty nervous. GPT-enabled conversational AI provider Hyro announced it finalized an extension of its Series B funding round. The company told MobiHealthNews that the total Series B funding equates to $35 million, bringing the company’s total raise to $50 million.

“It gets very hard sometimes, especially when you’re going through a day, and it takes one or two patients to really make it hard to step up for that next one.” “You shouldn’t catfish your patients,” quipped Kowalczyk, a practicing GI specialist and an advisor at Denver-based Cliexa, a digital health platform. What patients want to know and when adds a larger degree of complexity – one that challenges the healthcare AI industry to consider both expected and unexpected patient points of view, according to panelists Thursday at the HIMSS AI in Healthcare Forum. Lastly, an AI task force should include a variety of members across the healthcare organization.

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The business is still in the very early stages of tapping into potential growth in the category, and it’s possible that it could rapidly become a major performance driver. Frost & Sullivan published its 2024 Frost Radar report yesterday, and SoundHound AI’s share price is seeing huge bullish momentum thanks to positive coverage for the company’s Amelia platform in the report. Frost & Sullivan sees the market for conversational AI in healthcare growing to reach $2.34 billion in annual sales by the end of 2027. The company’s report suggests this corner of the market will grow at a compound annual growth rate (CAGR) of 17.2% through the end of that forecast period.

Along with assessing conditions and providing guidance, generative AI chatbots can also be built to handle basic healthcare operations like booking appointments and reminding patients about their scheduled visits. This can save the hours human operators have to give in for handling an ever-increasing number of calls and messages in healthcare systems. To make sure CHAs can really connect with users, giving them personalized, caring responses to their health questions. With openCHA, we’re talking about enabling the integration of all sorts of data sources, knowledge bases and analytical models to totally revamp how CHAs interact with people. The further expansion of these programmes, as well as the expansion of the use of artificial intelligence and machine learning to enable a shift to more personalised preventive care, will change how public health care is delivered. The applications continue to expand into areas such as treatment planning.8 In 2023, Google announced its partnership with the Mayo Clinic to develop an AI solution for radiotherapy treatment planning.

Efforts should include offering chatbots that can communicate in multiple languages, ones that can easily replicate human interactions and ones that can quickly and easily refer patients to a human when requested. Online symptom checkers give healthcare organizations the opportunity to assess and sometimes assuage patients’ medical concerns without a visit to a healthcare provider. The healthcare industry is in the throes of its digital transformation, including numerous patient engagement use cases for generative AI and chatbots.

“AI-optimized patient scheduling can decrease the burden on provider time, increase patient satisfaction, and ultimately provide more patient-directed health care and efficiency, but barriers to implementation of these models must be understood,” the researchers wrote. Although patients were open to using these tools, there were some strings attached, the 2022 study showed. Patients liked the chatbots, but only if they appeared competent and displayed human-like qualities. These technologies hold a lot of promise for improving the patient experience and operational efficiency.

A Existing intrinsic metrics which are categorized into general LLM metrics and Dialog metrics. B Existing extrinsic metrics for both general domain and healthcare-specific evaluations are presented. “Overall, we think this multi-pronged approach, enhanced through AI technology, is able to efficiently solve a longstanding problem we’ve experienced in caring for new mothers,” Leitner said.

However, the release of ChatGPT and the GPT-4 language model with vision capabilities made him, and many others, reconsider. Now, there’s growing interest in using foundation models like GPT -4 and fine-tuning them on hospital-specific data, such as imaging and doctor’s notes, which hospitals realize is extremely valuable. As artificial intelligence (AI)-powered chatbots become increasingly common in healthcare, questions about their effectiveness and reliability continue to spark debate.

“We have found when a patient identifies a headache as particularly severe, they often also have a concurrent hypertensive disorder,” she said. “A particular patient comes to mind, someone with a severe headache who messaged our program. The clinical team that received this alert was able to assess the patient through the platform and detected a severely elevated blood pressure. Not only does the patient receive messaging their constellation of symptoms is concerning, but the clinical team also is alerted by the Memora Health platform. “In other words, the technology is able to respond to patient questions without them having to wait on hold or send a portal message,” Leitner said. “In most use cases, they can ask a question via SMS and get the appropriate response immediately.

DeepScribe partners with Flatiron Health on oncology-focused ambient AI

Lawless mentioned that chatbots can quickly help simplify medical information and treatment plans, making things more explicit for patients and serving a wide range of people. Often, physicians provide detailed explanations and support when patients might not be best positioned to absorb the information, such as immediately following a procedure. He said patients typically are more prepared to engage with their care a few days later. At these times, when patients have questions or are ready to process the information, medical chatbots can provide essential support, offering assistance around the clock. The World Health Organization (WHO) has introduced an AI health assistant, but recent reports say it’s not always accurate. Experts say health chatbots could have a big impact on the healthcare business, but their varying levels of accuracy raise critical questions about their potential to support or undermine patient care.

This targeted healthcare is achieved by balancing a range of variables (including your genes, life history and environment) with your risks (including everything that changes within you as you grow older). A company developing artificial intelligence applications across various sectors, just announced that the Company successfully integrated Recraft AI into their artificial intelligence solution for game developers and publishers, Gaxos Labs. Now, the AI platform IBM RXN for Chemistry

exists, allowing chemists to converse with the AI (using natural language processing), developing new AI-suggested routes for synthesizing the pathways of interest. Getting to the target molecule will be much faster than manual synthesis since IBM RXN possesses well-understood chemical reaction databases and chemical knowledge already built-in.

To ensure this, making sure the system you choose leverages training data that is accurate, timely and of the highest quality is critical for these systems to operate as error-free and bias-free as possible. In addition, it’s important healthcare organizations robustly test AI systems before they are consumer-facing. Technologies including online symptom checkers, online appointment scheduling and patient navigation, medical search engines and even patient portal messaging are all key test cases for GenAI and patient-facing chatbots. AI-fueled enhancements to these patient engagement technologies promise to reduce staff burden while streamlining the patient experience of care, some experts say. One prime example is using AI-powered tools to provide language translation for patients who don’t speak English.

• A healthcare organization’s AI strategy must align with its mission and long-term vision.
• Some metrics, like intrinsic ones, perform better when assessed on a per-answer basis64.
• I have to give kudos to Randy Brandt, the project lead at Mile Bluff, for really embracing his role as an early adopter and championing the solution.
• It also provides real-time analytics, insights from patient interactions and a GPT-powered assistant, dubbed Spot, that offers explainability around AI outputs.

Enhancing fairness within a healthcare chatbot’s responses contributes to increased reliability by ensuring that the chatbot consistently provides equitable and unbiased answers. Digital oncology solutions can help to cut expenses, enhance patient care outcomes, and minimize physician burnout. AI has produced significant advances in healthcare delivery, notably conversational AI-based chatbots that inform cancer patients about clinical diagnoses and treatment options. However, the potential of AI chatbots to produce replies based on cancer knowledge has yet to be validated.

AI is transforming patient engagement and experience – Healthcare IT News

AI is transforming patient engagement and experience.

Posted: Tue, 01 Oct 2024 07:00:00 GMT [source]

The company is announcing its early adopters for ambient listening integrationinto its Expanse EHR; new functionality around its conversational AI functionality; and successful use cases from its early adopter of Expanse search and summarization with Google Health. A. We’ve rolled out an open-source codebase, offering developers all the tools they need to seamlessly integrate existing datasets, knowledge bases and analysis models to CHAs. They’re powered by those trusty LLMs, making sure they understand you and can give you the personalized support you need, whether it’s answering your burning health questions or just lending an empathetic ear.

Microsoft launches new healthcare AI tools – Healthcare IT News

Microsoft launches new healthcare AI tools.

Posted: Fri, 11 Oct 2024 07:00:00 GMT [source]

The study also will help expand Pieces’ hallucination risk classification framework for use in conversational AI, which the NIH evaluation panels identified as an opportunity to advance AI safety protocols in clinical care delivery. Under-resourcing and burnout are common issues within healthcare, particularly publicly-funded organizations like the NHS. Freeing clinicians to focus on complex procedures is another critical advantage of integrating AI and conversational platforms.

These AI-powered tools feature multilingual support, embedded videos, escalation capabilities, AI detection and personas to enhance the quality of interactions and foster stronger relationships. One session also shared how conversational AI in particular has proven very helpful in providing personalized and immediate support for patients with rare diseases. McGuire said chatbots can allow healthcare providers to offer unprecedented access to tailored medical advice. Detailed chatbot inquiries can also help healthcare providers connect patients with the specific medical services they need. She noted that chatbots can reduce the time clinicians need to spend on patient communications, reducing some of the workload that currently causes clinician burnout.

The benefits and risks of a tool will depend on precisely how the human clinician and the tool work together. In our recent article in the Medical Journal of Australia, we argue using AI effectively in healthcare will require retraining of the workforce, retooling health services, and transforming workflows. Always ahead of the curve, HCG is spearheading the charge to turn scientific potential into real-world impact.

It’s hard to have a conversation in health care circles these days without the topic of artificial intelligence (AI) coming up — and for good reason. California’s imperfect health care system is loaded with problems that AI theoretically could help solve, both behind the scenes and at the point of patient care. One big fear is that AI could worsen the inequities and bias that are already baked into the health care system. That said, AI’s adoption must unfold carefully in the highly regulated healthcare industry to ensure we protect patients’ privacy and provide them with accurate information. We must move thoughtfully in partnership with legal, regulatory, and medical experts to make AI a help, not a hindrance. Meditech recently enhanced its Genomics solution to incorporate evidence-based guidance for therapies and clinical trial matching through integration with GenomOncology.